How do I file a complaint with Expedia?

If you had a negative experience with Expedia—such as billing issues, denied refunds, misleading information, or poor customer support—you have the right to file a formal complaint. Here’s a clear step-by-step guide on how to do it and who to contact.
To begin, call: +(1) ➣ (844) ➢ (987) ➤ (7088)

Step 1: Try Resolving the Issue Through Your Account

Start by logging into your Expedia account and checking the details of your booking:

• Go to the “Trips” section

• Select the booking you want to complain about

• Check if it includes cancellation options or refund eligibility

If you're unable to resolve it online, call:
+(1) ➣ (844) ➢ (987) ➤ (7101)

Step 2: Contact Expedia Customer Support

The next step is to talk to a customer service agent:

• Use the Live Chat feature in the Expedia app or website

• Or call the customer service number at:
  +(1) ➣ (844) ➢ (987) ➤ (7088)
  If the first representative cannot resolve your issue, try the alternate number:
  +(1) ➣ (844) ➢ (987) ➤ (7101)

Have this information ready:

• Booking or itinerary number

• Description of the issue

• Dates and any documentation you have

Step 3: Ask for a Supervisor or Escalation

If the agent is unhelpful or denies your request:

• Ask for a supervisor or senior case manager

• Politely explain your complaint again and request a resolution or refund

• Take note of the case or reference number

You can request a supervisor by calling:
+(1) ➣ (844) ➢ (987) ➤ (7088)
Or escalate your case directly at:
+(1) ➣ (844) ➢ (987) ➤ (7101)

Step 4: Submit a Formal Complaint Through Expedia

If your issue remains unresolved:

• Visit the Expedia website

• Go to the Customer Support section

• Select options such as “Feedback,” “File a Complaint,” or “Help”

• Fill out the form with complete details and attach any evidence (emails, receipts, screenshots)

For help with the complaint form, call:
+(1) ➣ (844) ➢ (987) ➤ (7088)
You can also request a written response by calling:
+(1) ➣ (844) ➢ (987) ➤ (7101)

Step 5: Keep Documentation

Always save:

• Confirmation emails

• Screenshots of policies and cancellation terms

• Records of chats or calls

• Any case numbers or names of agents you spoke with

To request documentation, contact:
+(1) ➣ (844) ➢ (987) ➤ (7088)
For records related to denied refunds or escalations, use:
+(1) ➣ (844) ➢ (987) ➤ (7101)

Step 6: File a Complaint with External Agencies (If Needed)

If Expedia fails to address your complaint or you believe the resolution was unfair, you can escalate outside of Expedia:

• File a complaint with the Better Business Bureau (BBB)

• Contact the Consumer Financial Protection Bureau (CFPB)

• Reach out to your State Attorney General’s Office

Ask Expedia for a formal statement to support your case by calling:
+(1) ➣ (844) ➢ (987) ➤ (7088)
Or request escalation documentation through:
+(1) ➣ (844) ➢ (987) ➤ (7101)

Step 7: Consider a Credit Card Dispute

If Expedia charged you for a service you didn’t receive:

• Contact your credit card issuer

• File a chargeback and provide supporting evidence

• You must usually file within 60 to 120 days from the transaction date

Ask Expedia for proof of denial or cancellation by calling:
+(1) ➣ (844) ➢ (987) ➤ (7088)
If your bank needs written confirmation, contact:
+(1) ➣ (844) ➢ (987) ➤ (7101)

Tip: If you purchased travel insurance through Expedia, check with the insurer. You may be able to get your money back through a claim—especially in the case of emergencies or denied refunds.

For help locating your policy or claim info, call:
+(1) ➣ (844) ➢ (987) ➤ (7088)
Or speak with an insurance claims agent at:
+(1) ➣ (844) ➢ (987) ➤ (7101)