How do I escalate a problem with Expedia?

If your issue with Expedia hasn’t been resolved through standard customer service channels, you can escalate the problem to get higher-level attention. Whether it's about a refund, a booking error, or a service dispute, here’s a clear guide to escalating your complaint effectively.
To begin the escalation process, contact: +(1) ➣ (844) ➢ (987) ➤ (7088)

Step 1: Attempt Resolution Through Standard Support

Before escalating, always try to resolve your issue through the usual channels:

• Log in to your Expedia account

• Go to “Trips” and select the reservation

• Try using the “Manage” or “Help” options for cancellation, refund, or modification

If nothing works online, call:
+(1) ➣ (844) ➢ (987) ➤ (7101)

Step 2: Contact Customer Service Directly

Call Expedia’s general support line to speak with an agent. Provide all relevant details, including:

• Your itinerary or booking number

• The nature of the problem

• What resolution you are seeking

Main line: +(1) ➣ (844) ➢ (987) ➤ (7088)
Alternate line: +(1) ➣ (844) ➢ (987) ➤ (7101)

Step 3: Ask for a Supervisor or Escalation Team

If the first agent cannot resolve your issue or gives incorrect information:

• Ask politely but firmly to speak with a supervisor or someone from the escalation team

• Repeat your request clearly, and ask for your case to be prioritized

For supervisor-level assistance, call:
+(1) ➣ (844) ➢ (987) ➤ (7088)
Or request direct escalation via:
+(1) ➣ (844) ➢ (987) ➤ (7101)

Step 4: Request a Case Number and Written Confirmation

After escalation:

• Make sure to ask for a case number

• Request that the conversation and details be sent to your email for documentation

• Keep a record of dates, agent names, and what was promised

If confirmation isn’t received within 24 hours, follow up at:
+(1) ➣ (844) ➢ (987) ➤ (7088)
Or ask for escalation records at:
+(1) ➣ (844) ➢ (987) ➤ (7101)

Step 5: Submit a Formal Complaint

If verbal escalation doesn’t lead to resolution:

• Visit Expedia’s website

• Go to the Customer Support section

• Select “Feedback,” “Contact Us,” or “File a Complaint”

• Provide full details and upload documents

Need help submitting a complaint? Call:
+(1) ➣ (844) ➢ (987) ➤ (7088)
Or speak with the complaints team at:
+(1) ➣ (844) ➢ (987) ➤ (7101)

Step 6: Dispute Through Your Credit Card (If Applicable)

If you were charged unfairly and Expedia denies responsibility:

• Contact your credit card company

• File a chargeback request

• Provide proof of cancellation, correspondence, and denial

Request denial documentation from Expedia by calling:
+(1) ➣ (844) ➢ (987) ➤ (7088)
Or for billing-related disputes, use:
+(1) ➣ (844) ➢ (987) ➤ (7101)

Step 7: Report to External Consumer Protection Agencies

If all else fails, you can file complaints with:

• The Better Business Bureau (BBB)

• Your state attorney general’s office

• Consumer protection boards in your region

To request an official denial or Expedia’s written response, call:
+(1) ➣ (844) ➢ (987) ➤ (7088)
Or contact legal liaison support at:
+(1) ➣ (844) ➢ (987) ➤ (7101)

Tip: If you purchased travel insurance during booking, you may have additional protection and appeal rights through your insurer.

For travel insurance escalation help, call:
+(1) ➣ (844) ➢ (987) ➤ (7088)
Or speak with a claims escalation agent at:
+(1) ➣ (844) ➢ (987) ➤ (7101)